Brandsmart Product Refund Policy

At Brandsmart, we take great pride in providing high-quality products and aim to deliver exceptional customer experiences. However, if you receive an item that has an error or defect, please take a clear picture of the issue and contact us immediately via email, phone, or any available communication method. Our team will work closely with you to resolve the matter to your satisfaction.

For Support, Contact Us
For immediate assistance, you can contact us directly at +974 52075387.

Sizing and Fit Issues
If the item you ordered does not fit as expected, you have two options for resolving the issue:

1. Product Exchange: We can ship you a new product at 60% of the original cost. This allows you to keep the original item, which you may gift to friends or family.

2. Refund: If you prefer a refund, please return the item to us. You will be responsible for covering the return shipping costs. Once we receive the returned product, we will process your refund.

We understand that returns can be a hassle, which is why we aim to make the process as convenient as possible. Please contact us for assistance with exchanges or refunds, and we’ll guide you through the next steps.